Shipping Information

Thank you for shopping with Chilluly.

We're committed to delivering your order safely and as quickly as possible. Below you'll find everything you need to know about our shipping process.

Order Processing

• Orders are processed within 1–3 business days (Monday–Friday).

• Orders placed on weekends or public holidays will be processed on the next business day.

• During peak seasons or promotional events, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Time

Estimated delivery times are:

Please note that shipping times are estimates and may vary depending on customs clearance, weather conditions, or local carrier delays.

Shipping Cost

Shipping fees are calculated at checkout based on your shipping destination.

We may offer Free Shipping on qualifying orders during promotional periods.

Order Tracking

As soon as your order ships, we'll send you a tracking number via email.

Tracking information may take 24–72 hours to become active after shipment.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order.

If you notice an error, contact us immediately at:

support@chilluly.com

Once an order has been shipped, we may not be able to change the delivery address.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your local government.

These charges, if applicable, are the responsibility of the customer.

Delayed or Lost Packages

While we work with trusted shipping partners, delivery delays may occasionally occur due to factors beyond our control.

If your package has not arrived within the estimated delivery timeframe, please contact us and we'll gladly assist you in locating your order.

Split Shipments

Depending on product availability or warehouse locations, your order may be shipped in multiple packages.

If this happens, you will receive separate tracking information for each shipment.

Contact Us

If you have any questions about shipping or delivery, please feel free to contact us.

Chilluly

Website: https://chilluly.com

Email: support@chilluly.com

Return & Refund Policy

At Chilluly, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

30-Day Return Policy

We accept returns within 30 days of the delivery date.

To be eligible for a return, items must be:

• Unused and in original condition

• In the original packaging

• Free from damage, stains, or odors

• Accompanied by proof of purchase

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Gift cards

• Final sale or clearance items

• Personalized or customized products

• Items that have been worn, washed, altered, or damaged after delivery

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number

• A brief description of the issue

• Clear photos of the product and packaging

We'll review your request and work to resolve the issue as quickly as possible.

Return Process

To start a return, simply email us at:

support@chilluly.com

Please include your order number and the reason for your return.

Our customer support team will provide return instructions after your request has been approved.

Please do not send items back without contacting us first.

Return Shipping

Unless the return is due to our error (such as receiving the wrong or damaged item), customers are responsible for return shipping costs.

Original shipping charges are non-refundable.

Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Exchanges

We currently do not offer direct exchanges.

If you'd like a different size, color, or product, please return the eligible item and place a new order.

Order Cancellation

Orders may be canceled within 12 hours of purchase.

Once an order has been processed or shipped, it can no longer be canceled.

Contact Us

If you have any questions regarding returns or refunds, we're always happy to help.

Email: support@chilluly.com

Website: https://chilluly.com