Return & Refund Policy

At Chilluly, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

30-Day Return Policy

We accept returns within 30 days of the delivery date.

To be eligible for a return, items must be:

Items that do not meet these conditions may not be eligible for a refund.

For hygiene and safety reasons, we cannot accept returns on:

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

We'll review your request and work to resolve the issue as quickly as possible.

To start a return, simply email us at:

Please include your order number and the reason for your return.

Our customer support team will provide return instructions after your request has been approved.

Please do not send items back without contacting us first.

Unless the return is due to our error (such as receiving the wrong or damaged item), customers are responsible for return shipping costs.

Original shipping charges are non-refundable.

Once we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

We currently do not offer direct exchanges.

If you'd like a different size, color, or product, please return the eligible item and place a new order.

Orders may be canceled within 12 hours of purchase.

Once an order has been processed or shipped, it can no longer be canceled.

If you have any questions regarding returns or refunds, we're always happy to help.

Email: support@chilluly.com

Website: https://chilluly.com