Contact Us

We'd Love to Hear From You

At Chilluly, we're committed to making your shopping experience as smooth and enjoyable as possible.

Whether you have a question about your order, shipping, returns, products, or simply need assistance, our customer support team is always happy to help.

Customer Support

Email: support@chilluly.com

We aim to respond to all inquiries within 24–48 business hours.

To help us assist you more efficiently, please include your order number (if applicable) and a brief description of your inquiry.

Before You Contact Us

You may find the answer you're looking for in one of the following pages:

  • Shipping Information

  • Return & Refund Policy

  • Privacy Policy

  • Terms of Service

  • FAQ

These pages contain answers to many of our most frequently asked questions.

Business Hours

Monday – Friday

9:00 AM – 6:00 PM (GMT+8)

Our support team is closed on weekends and public holidays, but we'll reply to your email as soon as possible on the next business day.

Our Commitment

Every message matters to us.

Whether you have a question before placing an order or need assistance after your purchase, we're here to provide friendly, reliable, and timely support.

Thank you for choosing Chilluly.

We look forward to helping you.

Email: support@chilluly.com

Website: https://chilluly.com