Privacy Policy

Privacy Policy

Effective Date: July 28, 2026

Welcome to Chilluly ("we," "our," or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://chilluly.com (the "Site") or purchase products from us.

By using our Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely by our payment providers)

  • Order history

Automatically Collected Information

When you browse our Site, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages viewed

  • Referral URLs

  • Time spent on pages

  • Shopping activity

This information helps us improve your shopping experience.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Send order confirmations and shipping updates

  • Improve our website and services

  • Prevent fraud and unauthorized transactions

  • Personalize your shopping experience

  • Respond to inquiries

  • Send promotional emails (only if you have subscribed)

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep items in your shopping cart

  • Remember your preferences

  • Analyze website traffic

  • Improve website performance

  • Measure advertising effectiveness

We may also use third-party services such as:

  • Shopify

  • Google Analytics

  • Meta Pixel

  • TikTok Pixel

You can disable cookies through your browser settings, although doing so may affect certain website features.

4. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties necessary to operate our business, including:

  • Shopify

  • Payment processors

  • Shipping carriers

  • Marketing and advertising partners

  • Analytics providers

  • Fraud prevention services

These providers only receive the information necessary to perform their services.

5. Payment Security

We do not store your complete payment information.

Payments are securely processed by trusted third-party payment providers using industry-standard encryption and security practices.

6. Email Marketing

If you subscribe to our newsletter, we may send promotional emails about new products, special offers, and updates.

You may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails.

7. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders

  • Provide customer service

  • Meet legal and tax obligations

  • Resolve disputes

  • Enforce our agreements

8. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your data

  • Object to certain processing activities

  • Withdraw consent where applicable

  • Request a copy of your personal information

To exercise these rights, please contact us at:

support@chilluly.com

9. California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including the right to:

  • Know what personal information we collect

  • Request deletion of your personal information

  • Request access to your personal information

  • Opt out of certain data sharing where applicable

We do not sell personal information as defined under the CCPA.

10. GDPR Rights

If you are located in the European Economic Area (EEA), you may have rights under the General Data Protection Regulation (GDPR), including:

  • Right of access

  • Right to rectification

  • Right to erasure

  • Right to restrict processing

  • Right to data portability

  • Right to object

Requests may be submitted by emailing:

support@chilluly.com

11. Children's Privacy

Our Site is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will promptly delete it.

12. Third-Party Links

Our Site may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

13. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

While no method of transmission over the Internet is completely secure, we continuously work to protect your information using industry-standard security measures.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will become effective immediately upon posting the revised version on this page. We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Chilluly

Website: https://chilluly.com

Email: support@chilluly.com