Shipping policy

Shipping Information

Thank you for shopping with Chilluly.

We're committed to delivering your order safely and as quickly as possible. Below you'll find everything you need to know about our shipping process.

Orders are processed within 1–3 business days (Monday–Friday).
Orders placed on weekends or public holidays will be processed on the next business day.
During peak seasons or promotional events, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Estimated delivery times are:

Please note that shipping times are estimates and may vary depending on customs clearance, weather conditions, or local carrier delays.

Shipping fees are calculated at checkout based on your shipping destination.

We may offer Free Shipping on qualifying orders during promotional periods.

As soon as your order ships, we'll send you a tracking number via email.

Tracking information may take 24–72 hours to become active after shipment.

Please ensure your shipping address is correct before placing your order.

If you notice an error, contact us immediately at:

Once an order has been shipped, we may not be able to change the delivery address.

International orders may be subject to customs duties, taxes, or import fees imposed by your local government.

These charges, if applicable, are the responsibility of the customer.

While we work with trusted shipping partners, delivery delays may occasionally occur due to factors beyond our control.

If your package has not arrived within the estimated delivery timeframe, please contact us and we'll gladly assist you in locating your order.

Depending on product availability or warehouse locations, your order may be shipped in multiple packages.

If this happens, you will receive separate tracking information for each shipment.

If you have any questions about shipping or delivery, please feel free to contact us.

Chilluly

Website: https://chilluly.com